Customer Service

Kabramarbles.com Delivery and Returns

We hope you love shopping with Kabramarbles.com. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

LIMITATION OF LIABILITY

Any purchase through this website is in continuation of you having agreed to all the terms and conditions and you having complete knowledge of product and its usage. In the event of any defect, the return and refund policy policy of our company shall prevail and in no case it shall extend beyond the product basic/discounted price you have paid. Thus, check the product at the time of delivery or within 24 hours. After this no complains for return/refund will be accepted.


PHOTOGRAPHS ON OUR WEBSITE

The product photos on our website are a representation of the products that are for sale. The Colour weigh and the finish can vary than the actual of the product.

ADVICE ON PRODUCTS AND INSTALLATION

As a service to our customers we offer assistance in choosing and using our products via email, telephone and on the website. As we are not on-site at your project, we don’t know all the specific details of your project/usage. For this reason, you, and you alone, bear the ultimate responsibility for the choice, installation and use of the products you are inquiring about. Do not install a product until you are sure that it is suitable and safe for its intended use. Please check the product before laying because after that no exchange or return is accepted. In addition, if you are building a project that involves life/safety issues, you are strongly advised to consult a structural engineer.

CANCELLING YOUR ORDER

You may cancel your order only before your order is shipped.

SHIPPING POLICY

Our shipping terms can further be confirmed by contacting us directly. Shipping terms are a part of our Purchase Terms.

WEIGHT RATINGS ON PRODUCTS

We list a weight rating for some of our products. The manufacturer has supplied these weight ratings to us. Weight ratings apply only to a product when the product is used for the use that it was originally intended.

Do NOT exceed the weight rating listed under any conditions. When safety is involved you are strongly advised to consult a structural engineer.


BRANDS AND FINISHES

There are many other companies that produce the exact same product but lacks in the qulaity. When you place an order for a particular product of any particular manufacturer /brand, all of the product that we ship you in that order will be from the same manufacturer and the finishes will match. However if at a later date you decide to order the same product (using the same product number), there is a possibility that the finishes of the new shipment will not exactly match the finishes of the old shipment. Anytime matching finishes is a concern, please call us before placing your order.

PRODUCT INSTALLATION, SPECIFICATIONS AND DIMENSIONS

We strongly recommend that you do not build your projects until you have the Products in your hand and can verify the dimensions, specifications and suitability of the finish. Change of the products specifications, dimensions or finish of their products (many times without notice to us). Changes by the manufacturer are beyond our control. Kabramarbles.com will not be held responsible for changes in specifications or errors on our website. In addition, we strongly recommend that you do not hand a box of product to an installer/carpenter/mason without first inspecting it yourself for correctness. We, strongly, recommend that you build a prototype and a practice installation before you make permanent alterations on expensive layouts or other building materials.

COUNTRY OF ORIGIN

We, of course, prefer to sell Indian made products. Unfortunately, a lot of the products is manufactured overseas. If a product on our website is manufactured in the India, we will clearly note it on the webpage that it is “Made in India”.

DIMENSIONS

All of product descriptions include dimensions of the product. We are very careful about these dimensions and do our best to keep these dimensions as accurate as possible. However, please keep in mind the following before placing an order;

  1. Manufacturers change dimensions on products often without notifying anyone. When we find out about a change in specifications from a manufacturer we will make every effort to change the description on our website as quickly as possible. If a particular specification is critical to you, you should call us before placing an order so that we can verify the dimension or specification from a sample in our /manufacturer’s /supplier’s inventory.

  2. The degree of accuracy with which we measure a product may not match the degree of accuracy that you are expecting. Again, if the measurement is critical to you, you should call us before ordering.

Most problems occur because customers make assumptions about sizes or specifications of a product. If something is critical, please call and ask. We cannot be held responsible for any of the above situations regarding dimensions. As stated above, “Our absolute limit of liability shall be limited to the purchase price of the product”.

SPAM BLOCK

We endeavor to promptly answer all emails from customers. If you have “spam blocker” activated on your email account by your Internet Service Provider we request that you set it to allow emails from kabramarbles.com Because it is a labour intensive process we regret that we cannot respond to automatic emails sent by spam blocker software to let our emails go through. If you have sent us an email and did not get an answer the above is most likely the reason.